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Interventions on mobile app have no customers and no addresses
Interventions on mobile app have no customers and no addresses
Thao Nguyen avatar
Written by Thao Nguyen
Updated over a week ago

The mobile app displays a new intervention with a message stating that there is no customer or address associated. This corresponds to an error that is generally linked to an incorrect import of customers/addresses.

🤷‍♂️ Where does the error come from?

The error is generated during synchronization. If a client has incorrectly encoded special characters, synchronization cannot work properly.

👩‍🔧 How to fix it?

The problem comes from a poorly handled import. It is advisable to perform the imports correctly to avoid this type of error, in particular in the choice of encoding. If the import has already been carried out, the easiest way is to remove all the customers/addresses imported and to carry out a "new" import again.

You can also edit each date individually to modify the incorrectly encoded characters and thus fix all the information that would block synchronization.

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