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Request for support assistance
Thao Nguyen avatar
Written by Thao Nguyen
Updated over a week ago

Discover how to save time with the assistance of our support team.

1. Preliminary: Search the documentation

Check out our documentation, it allows you to get an answer on your own at any time of the day or night: http://support.organilog.com/en/

2. If you can't find what you're looking for: How do you ask?

  • Please be specific in your request. Any unclear request can be very difficult to understand and give an answer to.

  • Give elements to help us conduct the "investigation", such as the name of a technician, whether it corresponds to the web or mobile application, and the number of an intervention/ticket/invoice/quotation/...

  • If the mobile application is corresponding then the information such as brand, model, and operating system version are necessary to provide.

  • Screenshots to illustrate your request will be very helpful! 😄

  • Bonus: Complete your request with a video using online tools such as www.loom.com, this allows us to see your operations, and replicate them to identify the problem and to understand you properly.

  • It is sometimes necessary to take control of a device remotely, follow this procedure and contact us: Remote control.

3. Support is not the same as training

The support is not a substitute for training, which will enable you to learn how to use the software in the best possible way and to adapt it to your needs. It is highly recommended to get started!

Please contact us for more information about the training program.

4. Contact us

  • Via instant messaging system integrated into your Organilog account

  • By phone at +33 (0)9 72 66 90 09

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