For better management of customer requests and to save time on a daily basis, both for your customers and for you, your customers can send an email to an address that will convert the content of this email into a ticket in Organilog.
⚡This feature is available from Business Package
How does it work?
If a customer sends you a request so that you receive it directly in Organilog, the customer should send the request to the following email address:
firstname.lastname@example.org (mycompany = your registered Organilog domain)
For example: If your company URL to connect to Organilog is alphasociete.organilog.com, then the address that the customer should send you the email will be:
Your customers will have to send an email to this address with their request, and they can add an attachment if necessary. The example below shows an email created by one of your customers.
How is the ticket created?
A ticket will be created in your Organilog account. It will have a "New" status and a "Normal" priority. You can complete the information by editing the ticket. Only the title and the content will be filled in. The title of the email will be the title of your ticket, and the content of the email will be in the content of the ticket.