Do you want to know how happy your customers are with your work and your team? You can use Organilog to send them a satisfaction survey after you complete a service or a request.
⚡ This feature is available from Business Package.
How to set up the satisfaction survey for jobs?
Go to Settings ⚙️
Choose General settings 🡆 Customer survey 🡆 General section 🡆 Select Yes to Enable the customer satisfaction questionnaires 🡆 Save
Go to the Client Portal settings and find the Jobs (Job list) section
Select Yes to show the Customer Satisfaction Form column in the Client Portal job table
Customize the questionnaire introduction text, notifications and public average score page in the "Customer Survey" settings
How to set up the satisfaction survey for requests (Tickets)?
Go to Settings ⚙️
Choose Lab 🡆 Various modules section and activate the feature 🡆 Save
Demo video: To be updated
Why use the satisfaction survey?
The satisfaction survey can help you:
Get quick and easy feedback from your customers
Find out what they like and dislike about your work and your team
Keep your customers loyal by listening to their opinions
Make better decisions based on their suggestions
Grow your business by increasing customer satisfaction and referrals
Here is an example of a satisfaction survey:
⚡ For Premium Package: You can use the Super Assistant function to see the unsent satisfaction surveys and automatically send them when a service becomes "Completed" or a request is closed:
