A ticket management tool is generally used by helpdesks and allows a better follow-up of the problems encountered by the clients. The ticket system allows archiving and tracking of each issue. It is possible to evaluate the priority of tickets, the progress, the status of the issue, etc...

A ticket system makes it possible to archive all problems encountered within the same interface. One or more interventions can be planned directly from a ticket. By proceeding in this way, no problem is overlooked by the teams that manage customer relations, and an administrator can carry out analysis work to mitigate the most common problems.