Organilog mobile app works offline, which means it uses a database on your device and syncs with the web app periodically. Automatic sync happens every 15 minutes if the app is running, but you can also sync manually after each data change if you have a good network. (e.g.: when you finish a job, enter information, and sync with the web app right away).
Sometimes, you may need to clear the database on the mobile app to get an updated and compatible version after an update or several data and settings changes on the web app.
If images are stuck and have not been synced, to save these images to your phone:
Open the phone's file explorer
Go to: Internal storage -> Android -> Data ->com.organilog.V3
Check the folders inside
Copy the folders or files to another folder to back them up
Solving synchronisation not working: Clear the database
Open your phone settings
Open the "Application" menu
Open "Organilog" app
Open the "Storage" menu
Tap on " Clear cache " then " Delete data ".
Open the "Organilog" app
Enter your username and password to login
Check if the problem is solved
If this does not work, please contact our Support team. They can look into the problem more closely. Please provide as much detail as possible about the problem, so they can understand, replicate and fix it.